Privacy policy

Updated: November 9, 2026

This policy explains what data the Courier Bot service collects, why, and how it is used. Data is processed in accordance with the Law of Ukraine "On Personal Data Protection".

What data we collect

  • Website visitors: IP address, country, device type, language, time zone, screen size, referral source and UTM tags, an anonymous visitor ID in the browser.
  • Website requests: name, contact (phone, Telegram or email), business name, city, number of couriers and comment.
  • App users: Poster account number and locations, names and phone numbers of courier employees, their Telegram IDs, courier location during delivery, order delivery addresses.
  • Payments: amount, status and date of payment, masked card number and a payment service token for automatic payments. We do not receive or store the full card number.

Why we use it

  • To provide the service: send orders to couriers and show their location.
  • To accept payments, manage subscriptions and perform automatic payments.
  • To contact you about your request and provide support.
  • To analyze website traffic and advertising performance.

Who we share data with

  • Poster — to receive orders and location data.
  • Telegram — to send orders to couriers.
  • plata by mono (monobank, JSC Universal Bank) — to process payments.
  • Meta (Facebook Pixel) — for advertising analytics on the website.
  • The hosting provider whose servers run the service.

We do not sell personal data and do not share it with anyone else except as required by law.

Cookies and analytics

The website stores an anonymous visitor ID in your browser and uses Facebook Pixel, which may set cookies. You can block cookies in your browser settings — the website will still work.

Storage and protection

Data is kept as long as needed to provide the service and comply with the law, and is deleted on request unless the law requires keeping it. Only people who run the service have access to the data.

Your rights

You have the right to know what data we process about you, to request its correction or deletion, to withdraw consent to processing, and to contact the Ukrainian Parliament Commissioner for Human Rights. To do so, contact support — see the Contacts page.

Changes to this policy

We may update this policy. The current version is always published on this page.